FAQ'S

Why should I register as a member of your online store?

Users who register as members will have the privilege of being the first to learn about all the discounts and offers that will apply in our online store, as well as to be informed directly when the product they are interested in is available again. They will be able to complete their order as members, without having to fill in their personal information each time. 

How can I unsubscribe from the newsletter list?

If for any reason you are not satisfied with the services of our website, we invite you to contact us first. If you still want to unsubscribe from our newsletter, the easiest and fastest way is to click on the unsubscribe link at the bottom of the most recent email you received from us.

Is my personal data protected on your website?

All information regarding the Privacy Policy of spaceshop.gr is available through the Privacy Policy link. The spaceshop does everything it can to provide you with the greatest possible security of your personal data and fully complies with the laws and Directives of European and National Law. For any question regarding the Privacy Policy, please do not hesitate to contact us.

Do I need an account to place an order?

You can place your orders through the spaceshop.gr online store even if you have not registered. However, before making your purchases as a guest user, we recommend that you familiarize yourself with the privileges that those who register as members have on our website. For more information, take a look at the related question above or contact us.

What payment methods do you offer?

In the spaceshop.gr online store, we constantly try to make your purchases easier by adjusting the payment methods we accept, according to your needs. The ways in which you can pay for your orders in our online store are as follows:

– via debit and credit card

– by deposit to a bank account

- cash on delivery

How much are shipping costs?

Every time you place an order through our online store, the shipping costs you incur are automatically calculated as long as you fill in your personal information in the special order form during the process of completing your order. 

What if a product is damaged in transit or I receive the wrong order? Can I return it?

If you receive an order that you are not happy with or receive a product that has been damaged in transit, please contact us immediately. In any case, you have the right to return your order. For more details on returns and cancellations, please visit our Terms and Conditions* or call us for assistance.

What if an item is missing from my order?

If you received your order, noticing that it is missing a product that you had included in your purchases, please contact us immediately so that we can serve you.